Technical Support
Build practical skills to work in a modern IT help desk and MSP environment
This five-course specialization prepares you for entry-level Technical Support, Help Desk, Service Desk and MSP support roles. Along with troubleshooting fundamentals, it introduces how PSA platforms, RMM systems, IT documentation, remote access, backup/BCDR, Microsoft environments and security workflows work together.
The goal isn't to make you an expert in every vendor platform, but to understand what each system does and how they fit into a real MSP service-desk workflow.
Course 1
Technical Support Fundamentals
Course 2
MSP Service Desk Operations
Course 3
RMM, Remote Management & Endpoint Support
Course 4
MSP Documentation, Backup & Tool Stack
Course 5
Becoming a Job-Ready MSP Support Technician
Learners preparing for entry-level technical support, help desk, service desk or MSP roles. Remote Work Foundations is recommended first.